FAQ
General questions
What is the New Ships Orderbook?
The New Ships Orderbook is an analysis and research tool for the maritime industry. It publishes actual as well as expected ship orders („rumours“) in the international shipping market since 2015. It is updated on a daily basis and enhanced with news and updates from the shipbuilding industry.
Which ships are included in the Orderbook?
The global merchant fleet, cruise ships, service vessels and offshore special purpose vessels (no barges, yachts and navy ships). The Orderbook contains all the vessels which have been delivered since 1.1.2015 as well as the current orders and expected ship orders (rumours).
Which size (BRT) must a ship at least have in order to be listed in the Orderbook?
The Orderbook contains ships with a size of at least 200 BRT. Barges are not included.
Questions concerning account settings
What should I do, if I forgot my password?
If you have forgotten your password, you can click on the menu item “Login/Register”, which you will find in the upper navigation bar, and use the “Password forgotten” function.
How can I change my password?
Please click on the menu item “My Profile” in the upper navigation bar. In the menu that opens up you can find the menu point “My Account“. Here you can select the option “Change Password” and assign a new password.
How can I change my e-mail address?
If you want to change your e-mail address, send an e-mail to our customer service (contact@trusteddocks.com).
Questions about registration and ordering
Can I test the New Ships Orderbook free of charge?
Yes! You can sign-up as a Free User and than test functionality with limited data access as long as you like. You also get access to some features and information like shipyard infos, news or construction guides for new vessels free of charge.
Will the test period be automatically converted into a paid subscription after expiry?
No! Before trial perod expires, we´ll contact you with an offer for continued use.
I have registered, but I haven’t received an activation link. What do I have to do?
Please contact our customer service by phone or whatsapp (+49 1732491390) or by e-mail (contact@trusteddocks.com) and tell us about your request. We will send you an e-mail with a new activation link.
Questions concerning payment
Which payment options are available?
You can book online and pay by creditcard, if you desire a invoice and pay by bank transfer this is also not a problem.
In which currency can I settle the account?
The invoice will be issued in Euro. Unfortunately, payment in any other currency is not possible.
I’m purchaser, but not user of the Orderbook. Is it possible to specify a different billing address?
Yes, if you wish to indicate a different invoice address, please contact our customer service user contact@trusteddocks.com
Questions regarding cancellation
Which terms of notice do I have?
Termination of the licence is possible at any time until the expiry of the booked duration.
How can I cancel?
In order to cancel please send a notice of cancellation by e-mail to contact@trusteddocks.com.
Questions relating to the licence
I’m interested in upgrading my licence to a longer, less expensive period. Is that possible?
Yes, this is possible. Please contact our customer service by phone (+49 -421-59589-0) or by e-mail (info@orderbook.new-ships.com) and let us know your request.
Can I also use trusteddocks.com with my account.
Yes, once you are sign-up you can use your account to access new-ships.com and trusteddocks.com
Do you have any further questions?
If you have any further questions talk to use directly on our talk to us page